privacy policy

At atelier an.nur B.V., we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.atelierannur.com (the "Website"), use our services, or communicate with us (collectively, the "Services").

This policy complies with the General Data Protection Regulation (GDPR) and applies to all users of our Website, including customers, visitors, and individuals whose information we collect.

Article 1 - Age Limitation 

Our website is intended for users aged 18 and above. If you are under 18, you may only use our Website and Services with the consent of your parent or legal guardian. We do not knowingly collect personal data from individuals under the age of 16 without such consent.

Article 2 - What Personal Data We Collect 

We may collect the following information:

• Contact details: name, address, country of residence, phone number, email address
• Account details: username, password (encrypted), and related security information
• Order details: billing and shipping address, items purchased, payment confirmation
• Technical and Usage Data: IP address, browser type, operating system, device information, and interactions with our Services
• Customer support data: communications and any information you provide

We may also receive information from third-party sources such as:

• Shopify (e-commerce platform)
• Payment providers
• Analytics providers (e.g. Google Analytics)
• Marketing platforms (e.g. Meta, Google)
• Logistics providers (e.g. SendCloud, UPS, PostNL)

We use your personal data for the following purposes:

• To fulfil orders and process payments
• To manage your account and order history
• To communicate with you regarding purchases or support requests
• To send newsletters and promotional materials (with your consent)
• To personalise your shopping experience and improve our Services
• For legal compliance, fraud prevention, and security
• To conduct analytics, A/B testing, and advertising performance tracking

We process your data:

• To fulfil our contract with you
• With your explicit consent (e.g. email marketing)
• To comply with legal obligations
• Based on our legitimate interest to improve and secure our services

Article 5 - Newsletter

If you subscribe, we will send you updates and promotions via Klaviyo. You can unsubscribe at any time using the link in each message.

We use cookies, web beacons, and similar technologies to:

• Power key site functions
• Track usage and diagnose issues
• Provide secure sessions
• Show relevant ads and product suggestions

Our cookie banner allows you to accept or reject non-essential cookies. 

You can also control cookies through your browser. Note that disabling cookies may affect your ability to use some features.

Our site is not designed to respond to "Do Not Track" signals.

We may share your data with third parties, including:

• Shopify (e-commerce provider)
• Klaviyo (email marketing)
• SendCloud and logistics partners (for delivery)
• Payment service providers
• Advertising partners (Meta, Google, and others)
• Analytics platforms (e.g., Google Analytics)

These parties only process your data for the purposes described here and under appropriate contractual safeguards. We do not sell or rent your personal information.

We take data protection seriously. Our safeguards include:

• SSL encryption
• Secure servers and restricted access
• Two-factor authentication (where applicable)
• Staff access limited to necessity

While we strive for security, no method is 100% secure. Avoid sharing sensitive data through unsecured channels.

We retain your data only as long as needed for the purposes described or to comply with legal, tax, or regulatory obligations.

We may transfer your data outside the EEA (e.g. to Shopify servers). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

If you post reviews or other content to public areas of our Site, it may be visible to others. Use caution when sharing personal details.

Our Website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

You have the right to:

• Access and receive a copy of your personal data
• Correct or update your information
• Request deletion of your data (right to be forgotten)
• Restrict or object to data processing
• Withdraw consent at any time (e.g. unsubscribe from emails)
• Receive your data in a portable format
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise your rights, contact us at care@atelierannur.com. We may need to verify your identity first.

We may update this policy as needed to reflect changes in practices or legal requirements. Significant updates will be posted on our Website and, where appropriate, communicated via email.

In case of questions, contact us at:

atelier an.nur B.V.
Insulindestraat 68–72
3038 JB Rotterdam
The Netherlands
KvK: 82390231
care@atelierannur.com