terms & conditions

Together with the references contained herein, these terms and conditions apply to any agreement that we, atelier an.nur B.V. (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 82390231), enter into with you. Should you have any questions, please do not hesitate to contact us via info@atelierannur.com or via regular mail: atelier an.nur Insulindestraat 68-72 3038 JB Rotterdam.

We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 - Products 

We sell interior and care products.

Article 2 - Registration

To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.  

Article 3 - Payments

The (total) price of our Products are indicated in our webshop. You agree to make a payment ultimately 14 days after the invoice date.

Any shipping costs will be borne by you. 

Article 4 - Delivery

At the moment all items are made by order. Please keep in mind an average of 2-3 weeks delivery time.

We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. Sendcloud is our fulfilment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within 21 days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.  

Article 5 - Returns

You can always return a product, provided you do so within 14 days of receipt (the "withdrawal Period") . To return products, you can fill out the return-form, or send an email to returns@atelierannur.com. Please also inform us the reason for the return so that we can continue to improve our merchandise and our service. Upon confirmation by us, you must send the product back within 1 days. We will fully refund the purchase price within 21 days after having received your returned product.

Cost for return shipments shall be borne by you.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. 
Please keep in mind that only unwashed, unworn, or defective merchandise may be returned. All returned items must have the tags attached along with the original sales receipt. 

Article 6 - Liability 

We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.  

Article 7 - Intellectual property 

All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). It is illegal to copy, use, or distribute any information from atelier an.nur's website without first acquiring written perrmission. Visitors and users of atelier an.nur's website may not claim any rights pertaining to the information on the website. None of the text or graphics from atelier an.nur's websites may be partially, or wholly be copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes. 

Article 8 - Complaints 

If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to info@atelierannur.com. We will process your complaint as soon as possible, but in any event within seven working days. Should it take longer to handle your complaint, you will receive a notification within two working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below. 

Article 9 - Disputes

Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Rotterdam.